Sign up for Smart911

Are you ready for an emergency?

Help 9-1-1 protect you and your family.

Chamblee has implemented the nation-wide Smart911 service to enhance delivery of 9-1-1 emergency services for area citizens. The service enables residents to help first responders by providing them useful medical and personal information automatically when calling 9-1-1.
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The cost for the service is covered by existing 911 fees on landline and cellphone bills, so there is no additional cost to residents. The system depends on residents signing up and adding their information to the database. To subscribe, visit Smart911.

What is Smart911?

Smart911 is a service which is entirely private and secure that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location. At a time when seconds count, being about to provide 9-1-1 with all details that could impact response the second an emergency call is placed could be the difference between life and death.

What is a Safety Profile?

A Safety Profile is a set of information about an individual, or a household that is contained within one account on Information can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and even emergency contacts.

The Safety Profile you create in Smart911 is completely private and only shared with 9-1-1 for a limited period of time when you call from a registered phone.

Find out more

How Does Smart911 Work?

Smart911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available in the event you cannot verbally provide them.

Two common use cases would be a missing child – a recent photograph of the child would be immediately available to responders; or, a medical emergency – an individual’s pertinent medical history would assist medical responders in developing a treatment plan.

For additional information, please visit Smart911 or view the various informational flyers below.